You must shorten the days between surveys to a number les than 1. For example .01 You must always make sure that the survey that you want to go to customers is set to Master. I cant believe the developers could not put such a simple set of instructions in the manual. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, January 03, 2007 1:33 PM To: User questions and discussions about OTRS.org Subject: [otrs] Survey Modules Anyone use the survey modules and if so how do they work for you?