Jim, you misanderstand my means. there already have a ticket created with ticketType problem, when we close this ticket, but we have not any solution or work-around. so we want to mark this problem as know-error. so, where can we change the ticketType., which link ? i found priority can let me to change the tickettype,. but it only can change incident type, can not change problem type. On Thu, Apr 16, 2009 at 10:44 PM, James Burk wrote:

Jeffery,

the OTRS ticket types OOB are Problem and Problem::KnownError.

You can view these from the admin interface "Type" link under the System modules. To change any of the names you click on the one you want to change, retype the name and submit. Or you can add a new one.

Best regards,

Jim

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Jeffery Chen Fan 4/16/2009 4:34 AM >>> All OTRS users.

when i implement problem management process, i need to change ticketType from problem to problem::knowError. How to do this,,,

-- Jeffery ___ /\__\ "What is the world coming to?" \/__/

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-- Jeffery ___ /\__\ "What is the world coming to?" \/__/