I have tried all the available options (or so i am reasonably sure). But the API code does not do any email sending, so with the current API it seems it is not possible. The pull-request seems like a good idea, and its only missing unit tests to be complete! On Wed, Jul 27, 2016, at 02:26 PM, Gerald Young wrote:

Out of curiosity, are you creating tickets via API that look like "Email Tickets" by type? Article-Type email-external, perhaps?

https://otrs.github.io/doc/api/otrs/5.0/Perl/Kernel/System/Ticket/Article.pm...

On Wed, Jul 27, 2016 at 5:40 AM, Renee B wrote:

...

This is not possible with stock OTRS, but there's a pull request...

https://github.com/OTRS/otrs/pull/815

- Renée

Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:

...

Hello,

I want to use the API to create tickets where the first article is an outgoing email. I would say about 90% of the tickets we create in OTRS manually start with an outgoing email, yet I can't seem to find a way to create the same type of ticket using the API.

Is this possible? I recently inherited this problem, and for years our solution has been to create a ticket (to get a ticket number), then send an email externally with the ticket number in the subject and a reply-to email that returns the answers into OTRS.

This is a hacky way of doing things, and I would much prefer to be able to send the email via OTRS directly.

Best regards,

Kristoffer Berdal ---------------------------------------------------------------- ----- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

---

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs