Hi there! I would like to know if OTRS supports any type of form-based data entry of tickets? When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting. Regards, Stefan Tunsch
On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:
I would like to know if OTRS supports any type of form-based data entry of tickets?
When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting.
I probably misunderstand your question, but we have a form that sends the results as an email to OTRS. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
We do the same thing in an email address routed queueing system, phpmailer
classes and mysql queries to get the "target email address" based on an
category selection.
-Andy
On 10/26/06 11:04 AM, "Wes Plate"
On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:
I would like to know if OTRS supports any type of form-based data entry of tickets?
When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting.
I probably misunderstand your question, but we have a form that sends the results as an email to OTRS.
--
Actually you are not misunderstanding me. The issue is to be able to collect data in a form based manner rather than just letting the ticket creator send an email. I have tried to find some mention of something similar reading through the administrator manual as Andy Lubel suggested, but without any success except of the feature of OTRS to install "packages", which might include the features I seek. Where can I get more info about the API OTRS has? Regards, Stefan _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Wes Plate Enviado el: jueves, 26 de octubre de 2006 17:04 Para: otrs Asunto: Re: [otrs] Form-based ticket On 10/25/06 3:26 PM, "Stefan Tunsch" wrote:
I would like to know if OTRS supports any type of form-based data entry of
tickets?
When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the
ticket is in many cases very interesting.
I probably misunderstand your question, but we have a form that sends the results as an email to OTRS. -- Wes Plate Automatic Duck, Inc. HYPERLINK "http://www.automaticduck.com"http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: HYPERLINK "http://otrs.org/"http://otrs.org/ Archive: HYPERLINK "http://lists.otrs.org/pipermail/otrs"http://lists.otrs.org/pipermail/otrs To unsubscribe: HYPERLINK "http://lists.otrs.org/cgi-bin/listinfo/otrs"http://lists.otrs.org/cgi-bin/l istinfo/otrs Support orr consulting for your OTRS system? => HYPERLINK "http://www.otrs.com/"http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.11/498 - Release Date: 26/10/2006 -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.14/501 - Release Date: 26/10/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.14/501 - Release Date: 26/10/2006
Stefan Tunsch wrote:
I would like to know if OTRS supports any type of form-based data entry of tickets?
When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting.
Just check out the docs. Customer web interface: http://doc.otrs.org/ 2.1/en/html/x620.html Nils Breunese.
participants (4)
-
Andy Lubel -
Nils Breunese (Lemonbit) -
Stefan Tunsch -
Wes Plate