Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page. thank you, -Tony C _________________________________________________________________ In a rush? Get real-time answers with Windows Live Messenger. http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refresh...
We do all the time...? So yes. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tony Canale Sent: Tuesday, March 25, 2008 2:44 PM To: otrs otrs Subject: [otrs] Can OTRS Agents create new tickets? Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page. thank you, -Tony C _____ In a rush? Get real-time answers with Windows Live Messenger. <http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refres h_realtime_042008>
Tony Canale wrote:
Can an Agent submit a new ticket in the Agent's interface? Avoid to log in as a customer to open ticket, we would like the Agent's to do it from their Agent's page.
You could use the phone ticket button (just pretend they called in case they didn't). Nils Breunese.
participants (3)
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LQ Marshall -
Nils Breunese (Lemonbit) -
Tony Canale