AW: [otrs] Special characters in the subject
Hello,
attached you will find the 3 messages. File 545.txt is the answer from an
agent to a new ticket. File 546.txt is the reply from the customer to this
answer and file 547.txt is the auto-reply for the new ticket.
Tschoe
Ralph
-----Ursprüngliche Nachricht-----
Von: Sebastian Wormser [mailto:sibbi@sibbi.org]
Gesendet: Dienstag, 24. September 2002 10:45
An: otrs@otrs.org
Betreff: Re: [otrs] Special characters in the subject
Hi Ralph,
Zitat von Ralph Müller
But now I experienced a problem with special characters (Umlauten) in the subject. If a customer uses such characters in the subject field and than he/she answers to an reply, the answers is not attached to the existing case, a new case is opened instead. Any hints?
Can you provide the subject lines of those Tickets/Articles? Is the Ticket-Number still present in the reply?
Ralph
cu, Sibbi -- You can observe a lot by just watching. _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Ralph, On Tue, Sep 24, Ralph Müller wrote:
attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.
Sorry to be so stiff-necked, but could you please do it with the demo OTRS system and than open a bug in buzgzilla (adding the trouble ticket number of the ticket). That would make the debugging so much easier for us. Thank you! take care Stefan Wintermeyer -- Stefan Wintermeyer OK, folks, show's over. Nothing to see here. Show's O My God! A horrible plane crash! Hey, everybody, get a load of this: flaming wreckage! Crowd around... (Chief Clancy Wiggum) "The Simpsons"
participants (2)
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Ralph Müller -
Stefan Wintermeyer