Fantastic, it worked. Thanks Leonardo From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: 09 September 2011 18:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] Responsible set automatically when changing the queue Hello, Probably the one you're looking for is: Ticket::ResponsibleAutoSet: If ticket responsible feature is enabled, set automatically the owner as responsible on owner set. It's located at Ticket -> Core::Ticket Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 9 September 2011 12:12, Robert Poreba wrote: Hi All, Just noticed somewhat unexpected 'feature'. When we move a ticket between queues, it automatically sets responsible to the name of the agent moving the ticket. Had a look at sysconfig for ViewMove but it doesn't look like it is configureable there. Any ideas? -- Kind Regards, Robert --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs