Default value for Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
Hello, we just upgraded to OTRS 5.0.13 and wonder why Default value for "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive" stopped working. We discussed this before in march. After my email n 24th march Martin Gruner added the values to the code: https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e First of all, this was translated to the German version of SysConfig. Should I put in "NichtArchivierteTickets" or "NotArchivedTickets". None of the options work, so this seems to be broken. The default value remains at "all tickets". Is this a bug or am I wrong? Best regards, Patrick Banholzer -- ------------------------------------------------------------------------ *Patrick Banholzer* IT Infrastruktur Services und IT Betrieb patrick.banholzer@stz-softwaretechnik.de IT-Designers-Logo *STZ Softwaretechnik* Entennest 2 73730 Esslingen https://www.it-designers-gruppe.de https://www.it-designers-gruppe.de/ STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404
Hi, just found out how to use it. Leaving the textbox empty defaults to "NotArchivedTickets". This should be mentioned in the description of the field! Please update the code. Thanks - Patrick ------------------------------------------------------------------------ *Patrick Banholzer* IT Infrastruktur Services und IT Betrieb Mobil: +49 160 5302978 patrick.banholzer@stz-softwaretechnik.de IT-Designers-Logo *STZ Softwaretechnik* Entennest 2 73730 Esslingen https://www.it-designers-gruppe.de https://www.it-designers-gruppe.de/ STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404 Am 04.10.2016 um 15:17 schrieb Patrick Banholzer:
Hello,
we just upgraded to OTRS 5.0.13 and wonder why Default value for "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive" stopped working.
We discussed this before in march. After my email n 24th march Martin Gruner added the values to the code:
https://github.com/OTRS/otrs/commit/a59f383b5adf3f328ad61b4fb6b07d9429c7696e First of all, this was translated to the German version of SysConfig. Should I put in "NichtArchivierteTickets" or "NotArchivedTickets".
None of the options work, so this seems to be broken. The default value remains at "all tickets".
Is this a bug or am I wrong?
Best regards, Patrick Banholzer -- ------------------------------------------------------------------------ *Patrick Banholzer* IT Infrastruktur Services und IT Betrieb patrick.banholzer@stz-softwaretechnik.de
IT-Designers-Logo *STZ Softwaretechnik* Entennest 2 73730 Esslingen
https://www.it-designers-gruppe.de https://www.it-designers-gruppe.de/
STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404
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Patrick Banholzer