-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Rick, On Tue, Jun 14, 2005 at 10:09:22PM +0900, Cogley, Rick wrote:

How can I customize those reports - what files do I need to adjust to for example create other reports, say, on a per customer basis.

Please see the files in the directory Kernel/System/Stats These are the different statistic modules. You can write your own modules and include them into OTRS like the other modules or of course you can modify the existing files. The output is IMHO handled via the SystemStats.dtl files under Kernel/Output/HTML/(Standard|Lite)

If it is easy enough to do, I am happy to feed the results back into the community.

Cool, that would be nice :). If you have more questions about the development of OTRS or want to submit patches, please subscribe also on the dev mailinglist: dev-subscribe@otrs.org

Rick

Kind regards, Christian - -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (GNU/Linux) iD8DBQFCru7VTFWOq90iSiERAsZNAJwOLIxLcbSBiwfZHn2a6k/ZS+AlBACeNS9E DoGF9VZhJQJAlRgCQpJQ13A= =aBRy -----END PGP SIGNATURE-----