Hi, post some details: your configuration, ... franck.lamas@stp-presse.fr schrieb:

I understand that the old tickets may become "invisible" after the change. But I tried to create the new tickets and the user don't see them even if the contents of the two fields customer_id and customer_user_id are different.

May be I missed something...

-----otrs-bounces@otrs.org mailto:-----otrs-bounces@otrs.org a écrit : -----

Pour : "User questions and discussions about OTRS.org" De : Alexander Scholler Envoyé par : otrs-bounces@otrs.org Date : 20/09/2006 10:36AM Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question

Hi Franck,

franck.lamas@stp-presse.fr schrieb: > Well, I tried what you said, and the user can login with the mail > address. The problem is that they don't see any tickets ! > > As I use also LDAP for the customer database backend (on the AgentTicket > Form), I think I have to coordinate the twice things, but I don't know > how to do it.

As written before, you have to set >> $Self->{CustomerUser} = { >> # ... >> CustomerKey => 'mail', >> # ... >> } to tell OTRS to use the mail-address as unique customer id.

Note that through your switch of identification from uid to mail, your OTRS-data perhaps may get inconsistent. But I think not in such a way that you shall not switch the customer-identification.

> > I had a look in the Ticket table and I've noticed that the customer_id > and the customer_user_id are used to list the tickets by customer. But > if I make changes in the table it doesn't work...

It works, believe me - you made some other mistake.

Bye, Alex

> > > -----otrs-bounces@otrs.org a écrit : ----- > > Pour : "User questions and discussions about OTRS.org" > De : Alexander Scholler > Envoyé par : otrs-bounces@otrs.org > Date : 20/09/2006 07:06AM > Objet : Re: [otrs] LDAP Customer Backend Authentification Question > > Hi, > > franck.lamas@stp-presse.fr schrieb: > > I use LDAP to let my customers authentificate in the system. > > > > My users have to enter their userid and i'd prefer that they have to > > enter their mail address. How can I achieve this ? > > $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail'; > $Self->{CustomerUser} = { > # ... > CustomerKey => 'mail', > # ... > } > > # optional > $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = > '@yourmaildomain.tld'; > > (That works fine on our installation.) > > I think that the OTRS-login-name of the customer (you wish to use the > mail-address) must be identical to the unique Identification of the > customer (CustomerKey) within OTRS. I think you can not do any > mapping like > 1) login with mail-adress, > 2) map mail-address to uid and use customer-uid within OTRS > > > > > Thanks in advance > > Franck > > Bye, Alex > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/

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