But, I need in certain queues other default states … I didn't see anything to indicate this in your post. (Yes, I could read the ACL, but please excuse me that the content of your message didn't specify this part.)

Javascript. On Fri, Jun 20, 2014 at 9:41 AM, Martin Hochreiter wrote:

Hi Gerald,

yes, I know where I can set the default state – and it is set.

But, I need in certain queues other default states …

Regards

Martin

*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Gerald Young *Gesendet:* Freitag, 20. Juni 2014 15:16 *An:* User questions and discussions about OTRS. *Betreff:* Re: [otrs] ACL Defaults

Ticket::Frontend::AgentTicketCompose###StateDefault

On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter wrote:

Hi!

I want to have another default state for agent answers and discovered the ACLs for influencing OTRS behaviour.

Only the mentioned states are shown but

unfortunately I can reorder the States as I want, OTRS still takes „closed sucessful“ if available as it ist he global default.

Can I tell OTRS via ACL what the desired order of states should be or at least,

what the default state is?

$Self->{TicketAcl}->{"testTicketState"} = {

'Possible' => {

'Ticket' => {

'State' => [

'in Bearbeitung',

'closed successful',

'closed unsuccessful',

'open',

'pending auto reminder'

]

}

},

'PossibleNot' => {},

'Properties' => {

'Queue' => {

'RealName' => [

'Marketing'

]

}

},

'PropertiesDatabase' => {},

'StopAfterMatch' => 0

};

}

1;

Regards

Martin

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