Hi, I think this setting affects only Agent's view and not Customer's view. Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit :

...

3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one Like this is what I get what is required is to modify this so I can view them all in one go

In the admin area, go to SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom

Change the follwing value to YES Ticket::Frontend::ZoomExpand: Show all articles to a ticket in the ZoomView without selecting which article to show?

Regards Gabriele ----- Original Message ----- From: Mujtaba Karim To: otrs@otrs.org Sent: Monday, September 10, 2007 11:07 AM Subject: [otrs] Need help with customer interface and ticket placing

Hi all,

Some issue in OTRS

I have configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it

1 when ever a ticket comes in to otrs the latest ticket is displayed at the bottom of the page is there a way so that any ticket which comes in is displayed at the top of the page

2 In customer.pl once logged in is there a way to modify search parameters with specified queue

3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one

Like this is what I get what is required is to modify this so I can view them all in one go

Zoom Ticket#: 200709101096

Age: 2 hours 51 minutes

4

Print

Created: 09/10/2007 11:13:43

5

|-->customer (webrequest) 09/10/2007 11:13:43 |-->system (email-external) 09/10/2007 11:13:43 |-->customer (webrequest) 09/10/2007 11:15:04 |-->system (email-external) 09/10/2007 11:15:04 |-->system (email-notification-ext) 09/10/2007 11:15:05 |-->agent (note-external) 09/10/2007 11:16:58 |-->agent (note-external) 09/10/2007 11:18:49 |-->customer (email-external) 09/10/2007 11:36:02 |-->system (email-external) 09/10/2007 11:36:02 |-->>>customer (webrequest) 09/10/2007 11:38:44 |-->system (email-external) 09/10/2007 11:38:44

6

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com www.pixsense.com

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Already tried on my side, didn't succeed :) It seems this parameter is simply not present. Laurent Le lundi 10 septembre 2007 à 15:56 +0200, Gabriele D'Andrea a écrit :

hmm... I didn't noticed he was referring to Customer view. Unfortunately, there's not a corrsponding setting in sysconfig for customer view...maybe enabling it on the agent side, will modify customer view too (I don't think so, but it'll worth a try)

Gabriele ----- Original Message ----- From: Laurent Minost To: User questions and discussions about OTRS.org Sent: Monday, September 10, 2007 2:47 PM Subject: Re: [otrs] Need help with customer interface and ticket placing

Hi,

I think this setting affects only Agent's view and not Customer's view.

Laurent

Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit :

> > 3 There is this issue in customer ticket view that all > the correspondence > > comes in tree view and not listed down so I can view > all the history of > > ticket in one > > Like this is what I get what is required is to modify > this so I can view them all in one go > In the admin area, go to SysConfig -> Ticket -> > Frontend::Agent::Ticket::ViewZoom > Change the follwing value to YES > Ticket::Frontend::ZoomExpand: > Show all articles to a ticket in the ZoomView without > selecting which article to show? > Regards > Gabriele > > ----- Original Message ----- > From: Mujtaba Karim > To: otrs@otrs.org > Sent: Monday, September 10, 2007 11:07 AM > Subject: [otrs] Need help with customer interface > and ticket placing > > > Hi all, > > Some issue in OTRS > > I have configured OTRS and it seems to work fine > however two options I cant find I am sure these are > small things but I wish some one can help me with it > > > > 1 when ever a ticket comes in to otrs the > latest ticket is displayed at the bottom of the page > is there a way so that any ticket which comes in is > displayed at the top of the page > > 2 In customer.pl once logged in is there a > way to modify search parameters with specified > queue > > 3 There is this issue in customer ticket > view that all the correspondence comes in tree view > and not listed down so I can view all the history of > ticket in one > > Like this is what I get what is required is to > modify this so I can view them all in one go > > Zoom Ticket#: > 200709101096 > > > > Age: 2 hours 51 minutes > > > > > > > > 4 > > Print > > > > Created: 09/10/2007 > 11:13:43 > > > > > > > > 5 > > |-->customer (webrequest) 09/10/2007 11:13:43 > |-->system (email-external) 09/10/2007 > 11:13:43 > |-->customer (webrequest) 09/10/2007 > 11:15:04 > |-->system (email-external) > 09/10/2007 11:15:04 > |-->system (email-notification-ext) > 09/10/2007 11:15:05 > |-->agent (note-external) > 09/10/2007 11:16:58 > |-->agent (note-external) > 09/10/2007 11:18:49 > |-->customer > (email-external) 09/10/2007 11:36:02 > |-->system > (email-external) 09/10/2007 11:36:02 > |-->>>customer > (webrequest) 09/10/2007 11:38:44 > |-->system > (email-external) 09/10/2007 11:38:44 > > > > > 6 > > > > Mujtaba Karim > > Customer Support Manager > > PixSense Inc. > > 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi > 75400 Pakistan > > C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: > mkarim@pixsense.com > www.pixsense.com > > > > > > > > ____________________________________________________ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/

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