Perfect. Working now. Thankyou On Wed, Dec 3, 2008 at 5:09 PM, Michiel Beijen wrote:

Simon,

* log into OTRS with an administrator account * click on the Admin icon * navigate to SysConfig, under Misc * Search for MXRecord

Now the Core group is displayed, which holds the setting for CheckMXRecord. If you select this you can adjust the configuration setting.

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/3 Simon Cusack :

...

To be more specific its when im putting a user in the From Field, searching for them, and selecting the user. This is on a windows 2003 system if it matters.

On Wed, Dec 3, 2008 at 4:22 PM, scusack wrote:

...

I see in posts that I need to change the setting:

"I think OTRS checks whether the entered customer mail-address seems to be valid through checking whether a MX-DNS-record could be found.

To turn off this behaviour, set Framework -> Core: CheckMXRecord = No "

Where exactly do I put:

set Framework -> Core: CheckMXRecord = No

What file does this go in specifically and where?

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