Hi Marco, Thanks but is it possible that we can generate the report automatically by using GenericAgent or some other utility. I am using windows 2003 server +OTRS 2.4.5 Regards Sourabh Sarwate On Tue, Jan 12, 2010 at 2:41 PM, Marco Vannini wrote:

Hi S,

If you have the report ready you can schedule it with

/opt/otrs/bin/mkStats.pl

use mkStats.pl --help for usage.

HTH

MV

On Tue, Jan 12, 2010 at 10:07 AM, Sourabh Sarwate wrote:

...

Hi All

Is it possible that we can generate some daywise automatic reports say closed and open ticket and mail it automatically on some configured id.

-- Regards, Sourabh Sarwate Mobile No : +91-9948894587

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-- Regards, Sourabh Sarwate Mobile No : +91-9948894587

Hi Marco. You should add in cron something of it: /usr/local/otrs/bin/mkStats.pl -n 10013 -r recipient@otrs.org -s sender@otrs.org -m 'Last day report' -f Print where 10013 - stat number It was generate the report automatically and send it via email to recipient. Hope this helps ;-) Marco Vannini wrote:

unfortunatly I don't have any experience with WAMP but I think that makestat.pl http://makestat.pl should run either in win.

On Tue, Jan 12, 2010 at 10:23 AM, Sourabh Sarwate mailto:sourabh2783@gmail.com> wrote:

Hi Marco,

Thanks but is it possible that we can generate the report automatically by using GenericAgent or some other utility. I am using windows 2003 server +OTRS 2.4.5

Regards Sourabh Sarwate

On Tue, Jan 12, 2010 at 2:41 PM, Marco Vannini mailto:marco.vannini@gmail.com> wrote:

Hi S,

If you have the report ready you can schedule it with

/opt/otrs/bin/mkStats.pl

use mkStats.pl --help for usage.

HTH

MV

On Tue, Jan 12, 2010 at 10:07 AM, Sourabh Sarwate mailto:sourabh2783@gmail.com> wrote:

Hi All

Is it possible that we can generate some daywise automatic reports say closed and open ticket and mail it automatically on some configured id.

-- Regards, Sourabh Sarwate Mobile No : +91-9948894587

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-- Regards, Sourabh Sarwate Mobile No : +91-9948894587

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