Hey there, I have a question. Is it possible to attach a file (attachment) on ticket close? I have a Notification (event based) but the attachement which is applied to the ticket is not send to the customer with the ticket close notification. Can anyone help me out with an Idea? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489