Hi Lars, yes thats what im trying to do now. I found the option to include in the answer, but that gives strange results (html code) in the answer. - Is there a way (function?) to strip html out of data? thanks and best regards Jurjen Verhoeff _____ From: Lars Jørgensen [mailto:ITLJ@gyldendal.dk] Sent: donderdag 27 januari 2011 10:12 To: User questions and discussions about OTRS. Subject: Re: [otrs] Empty answer without body Hi Jurjen, You can't. The SysConfig option is global. Or maybe (just thinking out loud now): you can remove QData{"Body"} from SysConfig, and find some way to include it in the answer from AdminResponse. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jverhoeff@beckhoff.nl Sent: Wednesday, January 26, 2011 9:08 AM To: otrs@otrs.org Subject: Re: [otrs] Empty answer without body Yes, I found that option. But how to make 1 empty answare with body and 1 empty without the body? beacuase removing the Body tag from the response Format changes this for all empty anwers > removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf ->Ticket -> Frontend::Agent::Ticket::ViewCompose) Met vriendelijke groet / Gruß / Best Regards, Jurjen Verhoeff _____ From: Marco Vannini [mailto:marco.vannini@gmail.com] Sent: dinsdag 25 januari 2011 18:38 To: User questions and discussions about OTRS. Subject: Re: [otrs] Empty answer without body using /index.pl?Action=AdminQueueResponses http://index.pl?Action=AdminQueueResponses creating different /index.pl?Action=AdminResponse http://index.pl?Action=AdminResponse On Tue, Jan 25, 2011 at 6:15 PM, mailto:jverhoeff@beckhoff.nl > wrote: Hi Marco, Thanks for you answer. That is an option, but than I have n't the body tag in all the empty anwers. Is there a way to have 2 different empty answers where 1 with the body and 1 without the body tag? BM_12dbe2ca4a4e67b6__MailAutoSigMet vriendelijke groet / Gruß / Best Regards, Jurjen Verhoeff _____ removing $QData{"Body"} from ticket::Frontend::ResponseFormat (sysconf Ticket -> Frontend::Agent::Ticket::ViewCompose) ? On Tue, Jan 25, 2011 at 5:31 PM, mailto:jverhoeff@beckhoff.nl > wrote: Hi All, Because i get no answer on my previous questions, I'll try to cut this in portions ;-) We use OTRS 2.4 windows for our support, this works very well. Q) Is it possible to create an "empty answer" without the (old) body, so that there is no previous infomation in it (and it is really an empty answer) Thanks for all help and ideas Jurjen Verhoeff --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs