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Re: [otrs] LDAP authentication...

Marretta, Rosanna

29 Oct 2009 29 Oct '09

1:53 p.m.

Hi, I need to know how to show extra information on the dashboard, i.e. who owns the call etc.. Can anybody please help? Thanks Rosanna

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Sarper SARIDAL

29 Oct 29 Oct

7:05 p.m.

Hi, Everything is possible with OTRS since it's open code but sometimes it's harder. Here is what you are looking for... If you need queueID search for $Qdata OTRS words... You only have to edit one file.. Take backup of the file below before doing this.. You don't need to stop services just refresh the dashboard.. Edit Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as follows: In dtl:block:ContentLargeTicketGenericRow section, add the following before the "Time" TD element: <td width="10%">

$QData{"CustomerID","15"}</div> </a> </td> A few lines later in the dtl:block:ContentLargeTicketGenericNone block increase the colspan value from 3 to 4. On Thu, Oct 29, 2009 at 3:53 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Hi,

I need to know how to show extra information on the dashboard, i.e. who owns the call etc..

Can anybody please help?

Thanks

Rosanna

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Marretta, Rosanna
Sarper SARIDAL