StorageModule problem
Dear Monsees,
In fact, there are serval situation confuse me
1. some ticket can be forward with attchment, but it shows duplicate items
and missed some item
2. no special found in system log
3. what's role of article_attachment?
2009/8/18 Lars Monsees
My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting:
ArticleStorageFS. My problem is ： when agent want to forward a ticket with attachment, but the mail didn't show that attchment. I'v checked var/article and found the attachment had been saved in related folder. At the same time, no related record in database table "article_attachment". Any one can help to fix it?
I just created a test ticket in my OTRS installation that has a PNG attached. When I forward the ticket, the PNG gets attached, too. There are no records in "article_attachment".
Do you find anything helpful in your system log?
--
Hi,
In fact, there are serval situation confuse me 1. some ticket can be forward with attchment, but it shows duplicate items and missed some item
did you have problems while transfering old attachments from DB to filesystem?
2. no special found in system log
=(
3. what's role of article_attachment?
this holds the attachments when you use the DB storage module Lars
Dear Lars,
for 1, I keep the old attchment in DB. These tickets forward fine.
2009/8/19 Lars Monsees
Hi,
In fact, there are serval situation confuse me 1. some ticket can be forward with attchment, but it shows duplicate items and missed some item
did you have problems while transfering old attachments from DB to filesystem?
2. no special found in system log
=(
3. what's role of article_attachment?
this holds the attachments when you use the DB storage module
Lars
-- Hpsbigcat
Hello All, Customizing the customer web interface. I am new to configuring software tools. I need to have my Customer name and Customer Logo displayed in my customer web Interface. Where can I do this configuration? MurliManohar TenthPlanet -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Monsees Sent: Wednesday, August 19, 2009 3:25 PM To: hpsbigcat@gmail.com Cc: User questions and discussions about OTRS. Subject: Re: [otrs] StorageModule problem
for 1, I keep the old attchment in DB. These tickets forward fine.
Then I´m afraid I have no other idea what could be the problem... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Dear Lars,
still thanks your attention.
For 3, I noticed that "article_attachment.artcle_id" match the folder
in file system, but not all of them save in file system. What's that
meaning? How the OTRS find where the attachment is ?
2009/8/19 Lars Monsees
for 1, I keep the old attchment in DB. These tickets forward fine.
Then I´m afraid I have no other idea what could be the problem...
Hpsbigcat
participants (3)
-
hpsbigcat -
Lars Monsees -
murli