I guess you can use ePerl (a tool that allows you to expand perl statements inside of text files) as well as the OTRS API: http://dev.otrs.org/2.3/Kernel/System/Ticket.html http://dev.otrs.org/2.3/Kernel/System/CustomerUser.html About ePerl, the original project with the perl interpreter built-in is: http://freshmeat.net/projects/eperl/ and a hacked version independent from perl version is: http://marginalhacks.com/Hacks/ePerl/ This is just a hint. I haven't done anything with the OTRS API neither with ePerl :( On Thu, Feb 5, 2009 at 3:38 PM, Tim Squires wrote:

Hi,

After digging round for a few hours, I've not found a solution and was wandering if anyone here could help....

We have a java based web application and OTRS, both used by the call centre. Currently they have to switch from one application to the other when raising tickets and fill in all the the details again. We would like the java app to be able to create customers and tickets on OTRS.

I've messed around with the email interface but that's not ideal because we want the call centre to be able to click a button on the java app and it take them to a ticket page on OTRS with all the fields already filled.

The perfect solution would be an http api for a web service.

Could someone please either point me to an api I have missed or put me out of my misery?

Thanks for your help, Tim

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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia

Easiest would be to create an email with the proper X-OTRS-Headers already set. Thus you can fill in whatever fields needed with whatever data you have in the interface. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Tim Squires Gesendet: Donnerstag, 5. Februar 2009 21:39 An: otrs@otrs.org Betreff: [otrs] Create ticket from external app Hi, After digging round for a few hours, I've not found a solution and was wandering if anyone here could help.... We have a java based web application and OTRS, both used by the call centre. Currently they have to switch from one application to the other when raising tickets and fill in all the the details again. We would like the java app to be able to create customers and tickets on OTRS. I've messed around with the email interface but that's not ideal because we want the call centre to be able to click a button on the java app and it take them to a ticket page on OTRS with all the fields already filled. The perfect solution would be an http api for a web service. Could someone please either point me to an api I have missed or put me out of my misery? Thanks for your help, Tim _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs