I think it should. Even if I also personnaly think that support tickets *can be* only in plain text, in particular cases it could be useful to have full HTML support to reply to some customers with HTML emails. (for company's image purposes e.g.) Maybe it's not easy to implement, but I think it should be configurable by a directive to enable HTML or no. Does anyone of the OTRS dev team can tell us if there is something planned for this please ? (I checked the TODO in cvs but didn't find any entries about this subject) Laurent MINOST Steven Carr a écrit :

Sean Diggins wrote:

...

I presume this has been asked many times previously, but my searches have been fruitless.

We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots.

The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work.

OTRS doesn't support HTML emails.

Steve

-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573

Specialist Reseller of the year - CRN Channel Awards 2007

If OTRS doesn’t support retention of html _at all_, what is the PostmasterAutoHTML2text switch for? It is set to on by default, but turning it off doesn’t seem to change anything. Thanks, Sean

Régis OBERLE wrote:

I've noticed the same thing, when I set this parameter to off for the same reason. I'd really like to have html e-mails supported in OTRS.

I guess OTRS doesn't support this yet, because putting user submitted HTML in OTRS requires quite a bit of checking and probably filtering because otherwise it's probably pretty easy to mess up the OTRS layout or even execute code by embedding it in HTML mails in nasty ways. But sure you can open a bug report for it if there isn't one already. Nils Breunese.