Hi Fernando, How would you like to go about with this? What should be the trigger to close the ticket? I do not understand what you'd like to achieve. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 1, 2009 at 18:45, Fernando Rodriguez SEMS wrote:

Hello,

How can i parse the contents of an e-mail in order not only to create tickets but to close them also.

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