Hi Fernando, On Tue, May 30, 2006 at 04:38:30PM -0300, Fernando Palma Sanchez wrote:

I have instaled the OTRS version 2.04. I´d like know how can I change the position of ResponseFormat fields. In the version 1.31 in the file config.pm, I did that:

$Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

$Data{"Signature"}

$Data{"OrigFrom"} $Text{"wrote"}:

$Data{"Body"}

';

But in the version 2.04, this configuration doesn?t works.

The name of the config parameter changed, like many other params do not have the same name like for 1.3.x. Just put the following in your Kernel/Config.pm file: $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!