This is becoz the application module lost the connection with database. Regards Sourabh Sarwate On Tue, Feb 2, 2010 at 11:20 AM, Ivo Veseli wrote:

Hi,

I got an error message in OTRS admin area system log:

MySQL server has gone away, SQL: 'SELECT tn FROM ticket WHERE id = ? LIMIT 1'

Does anyone know the cause this error and how to fix it?

Thanks,

Ivo Veseli

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-- Regards, Sourabh Sarwate