It's running on Windows 2003. I opened crontab.pm and did not see anything but I found a file named crontab.txt in the CRONw folder. It references PostMasterPOP3.pl and if I read it right seems to indicate an interval of 10mn which is what we used to experience. MAILTO="root@localhost" <-- "p.s. - if I made this parameter my email address would I get an email when the jobs execute?" */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl -c db */20 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl 45 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PendingJobs.pl 10 0 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/otrs.cleanup */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PostMasterPOP3.pl 01 01 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/RebuildTicketIndex.pl 55 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired 35 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/UnlockTickets.pl --timeout Thanks - I'm not a PERL guy so any help is appreciated. Nathan Campbell _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen Sent: Wednesday, May 30, 2007 10:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMaster POP3 Account problem Are you running otrs on linux, if so you will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart Then do, crontab -l See if it lists the postmasterpop3.pl cron job. You can also manually force the postmasterpop3.pl by running it from the BIN dir located in otrs folder. Jonathan Larsen Mountain West Heart Center IT Dept it@heartslc.com 801.270.4108 _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 9:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell