Good day all! Has anyone done any work to integrate OTRS with an outside ticketing system? We have to work with an outside vendor that generates emails from their ticketing system about systems they monitor for us. Creating the initial tickets in OTRS is easy but we'd like subsequent emails from them to be added to the existing OTRS tickets. Their emails contain their ticket number for reference and I was thinking of using the free fields. Just wondering if anyone has done something similar? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@cainetserv.com blocked::mailto:jloven@cainetserv.com Web: http://www.cainetserv.com/ blocked::http://www.cainetserv.com/
Hi Jason Have a look at the Package SystemMonitoring available from OTRS. I think you can modify it for your requirements. regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason B. Loven Sent: Tuesday, June 24, 2008 6:39 PM To: otrs@otrs.org Subject: [otrs] Integrating with outside ticketing system? Good day all! Has anyone done any work to integrate OTRS with an outside ticketing system? We have to work with an outside vendor that generates emails from their ticketing system about systems they monitor for us. Creating the initial tickets in OTRS is easy but we'd like subsequent emails from them to be added to the existing OTRS tickets. Their emails contain their ticket number for reference and I was thinking of using the free fields. Just wondering if anyone has done something similar? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@cainetserv.com blocked::mailto:jloven@cainetserv.com Web: http://www.cainetserv.com/ blocked::http://www.cainetserv.com/
participants (2)
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Jason B. Loven -
Klaus Bruno