Hi all May you please assist me with how to insert a company logo on OTRS, I have been struggling for sometimes now. Thanks Regards Letty N. Namwoonde Incorporated Engineer (in training) Network Planning and Implementation Tel: +264 61 201 2164 Switch: +264 601008321 Fax: +264 61 251 387 Fax2Email: 088618571 email: namwoondel@telecom.na mailto:virginia.pohamba@nampower.com.na "Success lives within.''
This has been covered a number of times, but here goes:
I assume you are wanting to add a company logo to the logon page of OTRS.
This example quickly edits Login.dtl which is not the best way of doing
this, the real way is to create a theme for your company, and then you wont
loose it in an upgrade. However, this is quicker.
If you want to add the logo to customers, etc, you'll need to edit their
corresponding DTL files.
Regards
Company Logo
Edit : /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl
Find the text below and add the IMG SRC line:
<center>
<p>
</p>
<p>
Thanks for the information.
One more question, what if otrs-web directory doesn´t exist. I am using OTRS
2.4.4
Agustín.
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Stephen Hall
Enviado el: miércoles, 11 de noviembre de 2009 0:31
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Inserting company logo on OTRS
This has been covered a number of times, but here goes:
I assume you are wanting to add a company logo to the logon page of OTRS.
This example quickly edits Login.dtl which is not the best way of doing
this, the real way is to create a theme for your company, and then you wont
loose it in an upgrade. However, this is quicker.
If you want to add the logo to customers, etc, you'll need to edit their
corresponding DTL files.
Regards
Company Logo
Edit : /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl
Find the text below and add the IMG SRC line:
<center>
<p>
</p>
<p>
/otrs-web/ is defined in the otrs2.conf file in your apache configuration,
for example:
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
So, you would place the graphic in :
/opt/otrs/var/httpd/htdocs/images/Standard/
Regards
2009/11/12 Agustin de Landa Gil
Thanks for the information.
One more question, what if otrs-web directory doesn´t exist. I am using OTRS 2.4.4
Agustín.
*De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Stephen Hall *Enviado el:* miércoles, 11 de noviembre de 2009 0:31 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Inserting company logo on OTRS
This has been covered a number of times, but here goes:
I assume you are wanting to add a company logo to the logon page of OTRS.
This example quickly edits Login.dtl which is not the best way of doing this, the real way is to create a theme for your company, and then you wont loose it in an upgrade. However, this is quicker.
If you want to add the logo to customers, etc, you'll need to edit their corresponding DTL files.
Regards Company Logo
Edit : /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl
Find the text below and add the IMG SRC line:
<center>
<p>
</p>
<p>
Thanks,
I placed the file in the directory you mentioned and now it works, but I
could not find otrs2.conf in Windows.
Maybe the name is different for windows.
Agustín.
De: Stephen Hall [mailto:steve@tarkie.net]
Enviado el: jueves, 12 de noviembre de 2009 1:00
Para: adelanda@inmagusa.com; User questions and discussions about OTRS.
Asunto: Re: [otrs] Inserting company logo on OTRS
/otrs-web/ is defined in the otrs2.conf file in your apache configuration,
for example:
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
So, you would place the graphic in :
/opt/otrs/var/httpd/htdocs/images/Standard/
Regards
2009/11/12 Agustin de Landa Gil
<p>
participants (3)
-
Agustin de Landa Gil -
Namwoonde, Letty -
Stephen Hall