I am brand new to OTRS and testing it out on a Fedora Core 3 box along with * otrs-1.3.2-01 * apache 2.0.52 * MySQL 4.1.10.a-0 * fetchmail-6.2.5-7 I was able to run the installer a-ok. Logged in as root with no problems. When I try to add myself as a user, it gives me the following error message: === START Error: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.5 OS: linux Time: Wed Mar 30 15:25:54 2005 Message: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )! Traceback (8247): Module: Kernel::System::User::UserAdd (v1.41) Line: 129 Module: Kernel::Modules::AdminUser::Run (v1.16 ) Line: 136 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 638 Module: (eval) (v1.73) Line: 202 Module: ModPerl::RegistryCooker::run (v1.73) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 === END When I looked up on both google and the otrs web page for similar error messages I found no results. I also looked in the archived list and also found no results. This very well could be an email configuration issue as I have not set email up on my machine. However instructions provide no clue as to what this really means, and/or how to fix it. Any help is appreciated. Thanks, T.J. Maciak Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448
Hello!! When you add a client, OTRS makes a DNS lookup for the MX record of the domain part of the email address provided, in order to check if the domain really exists. If there's no MX record for it, you get that error. Be sure that that there's an MX record for "ci.grand-rapids.mi.us" (dig mx ci.grand-rapids.mi.us). If you can't add the MX record, you can disable this check in Config.pm: $Self->{CheckMXRecord} = 0; Good luck with OTRS! ;) On 30 Mar 2005 at 15:45, Maciak, TJ wrote:
I am brand new to OTRS and testing it out on a Fedora Core 3 box along with * otrs-1.3.2-01 * apache 2.0.52 * MySQL 4.1.10.a-0 * fetchmail-6.2.5-7 I was able to run the installer a-ok. Logged in as root with no problems.
When I try to add myself as a user, it gives me the following error message:
=== START Error: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )! Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-15 Perl: 5.8.5 OS: linux Time: Wed Mar 30 15:25:54 2005
Message: Email address (tmaciak@ci.grand-rapids.mi.us) not valid (invalid tmaciak@ci.grand-rapids.mi.us (mx)! )!
Traceback (8247): Module: Kernel::System::User::UserAdd (v1.41) Line: 129 Module: Kernel::Modules::AdminUser::Run (v1.16 ) Line: 136 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::h andl er (v) Line: 638 Module: (eval) (v1.73) Line: 202 Module: ModPerl::RegistryCooker::run (v1.73) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30
=== END
When I looked up on both google and the otrs web page for similar error messages I found no results. I also looked in the archived list and also found no results.
This very well could be an email configuration issue as I have not set email up on my machine. However instructions provide no clue as to what this really means, and/or how to fix it. Any help is appreciated.
Thanks,
T.J. Maciak
Internet/Intranet Developer Department of IT City of Grand Rapids P: (616)456-3713 F: (616)456-3448
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
participants (2)
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Maciak, TJ -
Victor Rodriguez Cortes