I setup OTRS via rpm on Suse. It works wonderfully. But, I have a few questions about certain aspects of it. I noticed that the setup created a system account for the user "otrs". What is the default password for this account? Does the OTRS software depend on this user account and password, or can I change the password to something else? Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh? When I try to restart it via my regular user account, I get the following message: "No cronjobs in /home/tylerh/var/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs)." If I try to run it as root, I get the following: "Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER'!" So, I type "Cron.sh restart OTRS" and still get the same message. Can someone please explain what I need to do to manage my cron? Thanks, Tyler
otrs-bounces@otrs.org schrieb am 28.04.2004 19:32:06:
I setup OTRS via rpm on Suse. It works wonderfully. But, I have a few questions about certain aspects of it. I noticed that the setup created a system account for the user "otrs". What is the default password for this account? Does the OTRS software depend on this user account and password, or can I change the password to something else?
Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh? When I try to restart it via my regular user account, I get the following message:
"No cronjobs in /home/tylerh/var/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be the root dir of your OTRS system (e. g. /opt/otrs)."
If I try to run it as root, I get the following:
"Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER'!"
So, I type "Cron.sh restart OTRS" and still get the same message. Can someone please explain what I need to do to manage my cron?
Thanks,
Tyler
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi, im a bloody beginner in this tool (and trying 2 run it on m$ too) so i just can offer a suggestion... have you trie d it via su - otrs? just 2 ct. Li
Hi, I have Otrs in a web server and I am trying to unify the customer login with other mysql table in other web server For this purpose I put this code in the config.pm file # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', DSN => 'DBI:mysql:database=sysmaster;host=64.251.0.235', User => 'otrs', Password => '****', Table => 'customer_user', }, and create the tables customer_user customer_preferences group_customer_user But when I want lo login as a customer, the OTRS says Panic! No UserData!!! My question is if I need to copy all the OTRS tables to the customer location or I only need few more tables. Best regards Adrián
On Monday, October 11, 1999 2:19 AM
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
You might want to have a look at your PC's clock, don't you?
Adrián Deccico
$Self->{CustomerUser} = {
[...]
But when I want lo login as a customer, the OTRS says Panic! No UserData!!!
These are not the CustomerAuth settings. What you want to perform isn't possible atm. You better choose an LDAP source, where synching to a MySQL DB is possible when authenticating. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On Wednesday, April 28, 2004 7:32 PM
Tyler Hepworth
I setup OTRS via rpm on Suse. It works wonderfully. But, I have a few questions about certain aspects of it. I noticed that the setup created a system account for the user "otrs". What is the default password for this account?
There is none. You become OTRS by using 'su': linux:~# su - otrs linux:~# whoami otrs If you get 'root' as the output of the 'whoami' command, it's most likely your user 'otrs' has no shell assigned to it: linux:~# getent passwd otrs otrs:x:500:500:OTRS user:/opt/otrs:/bin/false Give 'otrs' a bit of comfort and assign the 'bash' shell: linux:~# usermod -s /bin/bash otrs linux:~# getent passwd otrs otrs:x:500:500:OTRS user:/opt/otrs:/bin/bash
Does the OTRS software depend on this user account
Yes!
and password,
No.
or can I change the password to something else?
You need no password and we do not recommend it. Use 'su'.
Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh? When I try to restart it via my regular user account, I get the following message:
Not that way. Assign the shell as noted above and use: linux:~# su - otrs -c '~/bin/Cron.sh start'
"No cronjobs in /home/tylerh/var/cron found! * Check the $HOME
To create the default cronjobs, use (as root): linux:~# cd var/cron linux:~# for foo in *.dist; do cp $foo `basename $foo .dist`; done As usual, rtfm: http://doc.otrs.org/1.2/en/html/cronjob.html ;) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (4)
-
Adrián Deccico -
Robert Kehl -
Tyler Hepworth -
Volker.Lipper＠de.mecglobal.com