is there really nobody with any idea on this issue? Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Patrick Schiess Gesendet: Freitag, 12. September 2008 11:30 An: 'User questions and discussions about OTRS.org' Betreff: [otrs] internal notes don't have to be printed hi, does anyone of you guys know, if there is a way to define which content of a whole ticket should be printed into a pdf file or not? e.g. we don't want to print the internal notes of a ticket... is this possible? thanks. regards, patrick.