Hello, I added a new ticket state called "closed pending billing", set the type to "closed", and valid is "valid". When I close a ticket, I still only see "closed successful" and "closed unsuccessful" and do not see my new option available to choose. Do I need to specify the new state somewhere else so that I can choose it when closing a ticket? Thanks, Kris
hey kris make changes in status module in admin area then u can see the changes if not then also u have to make changes in kernel via synconfig but i am sure changing in status u can get it shrikant On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn < kristofer@cybernetik.net> wrote:
Hello,
I added a new ticket state called "closed pending billing", set the type to "closed", and valid is "valid". When I close a ticket, I still only see "closed successful" and "closed unsuccessful" and do not see my new option available to choose.
Do I need to specify the new state somewhere else so that I can choose it when closing a ticket?
Thanks, Kris
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Hi Kristofer, the new status should just appear as you expected. Could it be that you have some ACLs defined that prevent the status from appearing in the “ViewClose” view? Cheers, Nils On 01.12.2010, at 04:12, Kristofer Pettijohn wrote:
Hello,
I added a new ticket state called "closed pending billing", set the type to "closed", and valid is "valid". When I close a ticket, I still only see "closed successful" and "closed unsuccessful" and do not see my new option available to choose.
Do I need to specify the new state somewhere else so that I can choose it when closing a ticket?
Thanks, Kris
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
It did eventually show up, but after about a day.
I had removed tmp files from disk to clear caches, restarted apache (using mod-apache), and it still didn't show up. Just magically worked the next day. Very weird.
From: "Nils Leideck - ITSM"
participants (3)
-
Kristofer Pettijohn -
Nils Leideck - ITSM -
shrikant k