Hello! I recommend you to double check all the steps in the manual and apply them on your installation again, from the very begining. If you did a lot of changes testing settings you'll probably have some settings that could be wrong and confusing you. Afther doing this, look carefully at the file permissions and the user Apache is using. In Debian, some directories are symlinks outside $otrshome and the setpermissions.sh script don't change those permissions and must be done by hand. You could also check the Apache logs, they could give you some advice about whats going wrong. Good luck! On 9 Mar 2005 at 17:11, Michael Belz wrote:

Help Please!

I have gone through the exact steps per the online Doc.

I have FreeBsd 5 Perl5, CPAN modules good to go with checkmoudules just fine. Perl “cw is okay.

I just cannot view the index.pl file forbidden.

I have changed the opt/otrs directory permissions to just about everything and have also ran ./SetPermissions.sh otrs apache otrs apache.

I have logged in as root, sudo and otrs, ever created a windows account otrs.

What permissions need to be set in order to access these directories. Thanks.

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---