Hi, On 10.02.2010, at 15:04, Aleksander Walesa wrote:

We are facing problem with default config of OTRS – we are supporting different companies with our system. OTS is checking different e-mial accounts (in customer’s e-mail systems) and placing the tickets in proper queues. This is OK, but when we reply to the ticket it always is with sender adders of our e-mail domain. Is there w way to assign different smtp sender address to different queues? – we just want to send emails to customers from theirs e-mial domains.

you can define one sender email per Queue. First you need to add the email addresses in the Adminpanel. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!