Hi Is there an easy way to change the title of a ticket. Now the title of the ticket is the subject of the mail but for finding back some tickets is a certain queue we want to change the title of the ticket (when the sender of the original ticket didn't use the correct subject). This is after the ticket is created. So not when the ticket enters the system. Regards, Luc
Hi Frank, How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom, but couldn't find anything useful. Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Thommen Sent: Thursday, June 30, 2011 4:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change title of a ticket
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title. The subject of all replies will still be the original one frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
If you don't use ITSM it's in the FreeText Fields option in the Ticket Zoom.
Please note that via the SysConfig you can also add the title field to
other masks as well.
--
Mike
On Wed, Jul 6, 2011 at 11:29, Lars Jørgensen
Hi Frank,
How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom, but couldn't find anything useful.
Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Thommen Sent: Thursday, June 30, 2011 4:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change title of a ticket
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title.
The subject of all replies will still be the original one
frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
It's done through the frontend, not SysConfig. Klick on a ticket in the Dashboard (I think, the resulting page is usually referred as "Ticket Zoom") and then use the "Free Fields" link on the grey menubar. "Title" is the first field in the list. frank Lars Jørgensen wrote:
Hi Frank,
How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom, but couldn't find anything useful.
Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Thommen Sent: Thursday, June 30, 2011 4:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change title of a ticket
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title.
The subject of all replies will still be the original one
frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Luc, Try using Zoom to Ticket details --> Additional ITSM Fields and change the field "Title". Regards, David _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luc Van den Abeele Sent: Thursday, June 30, 2011 10:05 AM To: 'otrs@otrs.org' Subject: [otrs] change title of a ticket Hi Is there an easy way to change the title of a ticket. Now the title of the ticket is the subject of the mail but for finding back some tickets is a certain queue we want to change the title of the ticket (when the sender of the original ticket didn't use the correct subject). This is after the ticket is created. So not when the ticket enters the system. Regards, Luc
I am trying to set X-OTRS-State-PendingTime using a Postmaster Filter from incoming message. I am unsure what format of data I need to supply in order to properly set this Header? Is that a number of minutes? Is it a specific data time? Anyone know? Thanks.
Dear TechFan, On 30.06.2011, at 17:25, TechFan wrote:
I am trying to set X-OTRS-State-PendingTime using a Postmaster Filter from incoming message. I am unsure what format of data I need to supply in order to properly set this Header?
Is that a number of minutes? Is it a specific data time?
Try to use an ISO format as described in $OTRS_HOME/doc/X-OTRS-Headers.txt in your installation: X-OTRS-State-PendingTime: 2007-03-20 00:00:00 --------------------------------------------- Set pending time of ticket! Be careful! For FollowUps use X-OTRS-FollowUp-State-PendingTime. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Nils Based on you posts to the website, I was under the impression you were working on a OTRS3 package for Debian. Is that trus ? Hows it coming along ?
Hi Robert, On 30.06.2011, at 21:56, Robert Woodworth wrote:
Based on you posts to the website, I was under the impression you were working on a OTRS3 package for Debian. Is that trus ? Hows it coming along ?
I am sorry, it is not me. but you can find the maintainer details on the Debian Maintainer pages. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (8)
-
David Johnson -
Frank Thommen -
Lars Jørgensen -
Luc Van den Abeele -
Michiel Beijen -
Nils Leideck -
Robert Woodworth -
TechFan