Hello, the pending tickets will be processed by the job PendingJobs.pl. You may change the frequency of this job with crontab -e change the appropriate line for example to */5 * * * * $HOME/bin/PendingJobs.pl >> /dev/null to execute the job every 5 minutes. By Ralph -----Ursprüngliche Nachricht----- Von: Strange, PJ (Philippa) [mailto:P.J.Strange@rl.ac.uk] Gesendet: Freitag, 7. März 2003 15:03 An: 'otrs@otrs.org' Betreff: [otrs] pending auto close Hi My pending auto close doesn't auto close tickets, instead it says Pending till: -12 minutes Why is this? Rgds Philippa Strange _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs