It's sad to hear that for a small patch i have to rebuild the whole thing. small patches like 2.4.4 to 2.4.5 should be done easier. for 2x to 3x this may be the path.. If that's the case , i guess i have to suspend the service tonight and do the migration. Luckily my otrs is on ESX Server i'll get a snapshot before i do this , i don't want to mess it up totally. Thanks for the answer, if there is a better way , i'd like to hear that. Regards, Sarper 2009/10/20 Ilya Kornev

Hi,

they have a video about upgrading OTRS on Win: http://www.youtube.com/watch?v=sf0R-reMTWc

BR, Ilya

-----Original Message----- From: Sarper SARIDAL To: otrs@otrs.org Date: Tue, 20 Oct 2009 11:21:57 +0300 Subject: [otrs] 2.4.4 to 2.4.5 patch / migrate

...

Hi All,

How do we upgrade from otrs 2.4.4 to 2.4.5 ?

The admin manual does not show how.

When i download the new software from otrs web site it says that it's already installed which is an expected result.

For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5)

What is the roadmap that i have to follow?

Should i have to stop the services get the backup install a clean otrs and restore the backup? or is there an easier way to do it?

If there is only backup / restore method is there guide about that so i can follow the quide and update my otrs.

Thanks & Regards,

Sarper Sar?dal

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Hi Sarper, your settings are all in Kernel/Config.pm (file-based configuration) and Kernel/Config/Files/ZZZAuto.pm (contains all changes you made in the sysconfig interface). These should not be overwritten by the new files, because they are not part of the new files. Regards, Martin Am Dienstag, 20. Oktober 2009 11:00:16 schrieb Sarper SARIDAL:

This is much better, but i have only one concern.

I'll backup the otrs but i have modified some settings (as natural) like ldap sendmail etc. those configurations will gone if i overwrite the files. Which folder should i restore back in order to keep my changes or is there a way of getting the changed configuration list in otrs so i can restore back them?

Thanks

Sarper

On Tue, Oct 20, 2009 at 11:42 AM, Alexander Halle wrote:

...

Sarper SARIDAL wrote :

...

How do we upgrade from otrs 2.4.4 to 2.4.5 ?

Hello,

the updates within 2.4.x are just file patches, so you just have to replace the files. To play it safe stop and backup OTRS before.

Regards

Alexander

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