Hi T, in 2.4.x there is Notification (Event) to suite this MV On Thu, Jan 7, 2010 at 9:35 AM, Thantzin Bo wrote:

Hi,

I want to add new notification to agent which is not include in the (Admin ---- notification management )

Triger will be Ticket close and send notification to agent . Can any one tell me how to do it , I tried to find add new rule in "notification management" but there is none.

thank you

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