Setup info: Powered by OTRS 2.2.4 http://otrs.org/ Sendmail SysConfig option: I have tested both SMTP and Sendmail Email forwarded: customercare@domain.com forwarded to tkerr@domain.com Behavior: Ticket created by external email has the correct and expected behavior: 1. ticket created 2. auto response sent and received by ticket creator 3. new ticket notification sent to customercare - for SMTP setting 4. forwarded email from customercare to tkerr received from new ticket and new ticket notification Ticket created internally via OTRS (web request) does not function as expected - HELP: 1. ticket created 2. auto response sent and received by ticket creator 3. NO notification sent to customercare 4. NO forwarded email received from new ticket nor the new ticket notification There has to be a Sendmail configuration that is slightly off and I can't figure it out. I need your help! In my sendmail.cf file I have explicitly defined our mail server: DSsrvemail1.calpont.com and currently have the SMTP setting in my Sendmail SysConfig. I have attempted to install Webmin but by default Webmin sets up to run on HTTP port 10000 and during installation, the wizard is telling me that port is occupied... but isn't. Thanks in advance for you insight and help!! Tina Kerr Manager, Production Support Office: 214-618-9540 Mobile: 303-884-0058 tkerr@calpont.com mailto:tkerr@calpont.com +++++CONFIDENTIALITY NOTICE+++++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.