With event based notifications you can establish that NewTicket notification is sent to Customer only for tickets with State Value of new or open. If "closed" is one of the State Value for NewTicket you will generate a notification. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Lars Monsees" 8/11/2009 9:50 AM >>> Hi,

in 2.3 I created a telephone ticket, set a queue, set an agent, and set the state to a closed-state and no notification email was created. Now, with 2.4 I receive a notification email what is quite useless as the ticket is in a closed-state. I searched in the sysconfig for "closed" but couldńt find anything useful. How do I get the old behaviour back? Lars PS: Why these changes in OTRS that break old behaviour and break settings??? There are several examples as can be seen from my mails =( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------