I am searching my archives from this list (I've been subscribed since Jan 2005) and there are several threads about the FAQ, I can tell it can be a source of consternation. I have installed the FAQ module and I have two questions: How do I get my FAQ articles to appear on the FAQ page? I see them listed in the SystemHistory page and in the public Explorer(*) so I know they're in the DB, but I can't access them in the AgentFAQ view. I have checked my group permissions under Admin and I have full permission for both faq and faq_admin. * <http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQ&Subaction= Explorer> How do I add or access categories? When I try to add a new FAQ article I get a warning... " No category accesable. To create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-!" Where do I do this? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Hi, I have the same problem. And I can't solve it. Anyone have the solution ? Wes Plate a écrit :
I am searching my archives from this list (I've been subscribed since Jan 2005) and there are several threads about the FAQ, I can tell it can be a source of consternation.
I have installed the FAQ module and I have two questions:
How do I get my FAQ articles to appear on the FAQ page? I see them listed in the SystemHistory page and in the public Explorer(*) so I know they're in the DB, but I can't access them in the AgentFAQ view. I have checked my group permissions under Admin and I have full permission for both faq and faq_admin.
* <http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQ&Subaction= Explorer>
How do I add or access categories? When I try to add a new FAQ article I get a warning... " No category accesable. To create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-!" Where do I do this?
-- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
On 9/22/08 8:07 AM, "Guillaume Rehm" wrote:
I have the same problem. And I can't solve it. Anyone have the solution ?
I'm giving up on trying to do the OTRS install/upgrade myself and I'm going to have the OTRS.com people get me back up and running. Hopefully they're able to do so quickly. :-) -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
Hi, I had a similar problem, and could not find "add new category" button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked. Hope this helps. Regards Arif ________________________________ From: otrs-bounces@otrs.org on behalf of Wes Plate Sent: Mon 22/09/2008 17:07 To: OTRS Subject: Re: [otrs] FAQ after upgrade On 9/22/08 8:07 AM, "Guillaume Rehm" wrote:
I have the same problem. And I can't solve it. Anyone have the solution ?
I'm giving up on trying to do the OTRS install/upgrade myself and I'm going to have the OTRS.com people get me back up and running. Hopefully they're able to do so quickly. :-) -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com http://www.automaticduck.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 10/13/08 3:35 AM, "Arif Hussain" wrote:
I had a similar problem, and could not find "add new category" button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked.
Thank you. I also noticed the problem with the missing table, but I wasn't able to get the categories link back even after creating it and (I thought) adding users. I'm going to try again though. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
On 10/13/08 12:13 PM, "Wes Plate" wrote:
I had a similar problem, and could not find "add new category" button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked.
Thank you. I also noticed the problem with the missing table, but I wasn't able to get the categories link back even after creating it and (I thought) adding users.
I'm going to try again though.
I haven't worked on OTRS in a few days so what happened last time is abit hazy, please forgive me. Coming back to it I see I did manage to get myself the category button at the top, but I cannot access all of the categories for my old FAQ articles. Do I need to go into phpMyAdmin to fix this? It seems to work but since I'm on the edge of understanding I'm a little scared. In my DB I need to migrate I have 9 FAQ categories with IDs 1 through 9. Groups for Admin, and Users and FAQ and FAQ Admin are Group ID 1, 2,5 and 7. So I did this, and afterward I seem to be able to access all my FAQ articles (but is this right?)... INSERT INTO `otrs2`.`faq_category_group` ( `id` , `category_id` , `group_id` , `created` , `created_by` , `changed` , `changed_by` ) VALUES (NULL , '2', '1', NULL , '2', NULL , '2'), (NULL , '2', '2', NULL , '2', NULL , '2'), (NULL , '2', '5', NULL , '2', NULL , '2'), (NULL , '2', '7', NULL , '2', NULL , '2'), (NULL , '3', '1', NULL , '2', NULL , '2'), (NULL , '3', '2', NULL , '2', NULL , '2'), (NULL , '3', '5', NULL , '2', NULL , '2'), (NULL , '3', '7', NULL , '2', NULL , '2'), (NULL , '4', '1', NULL , '2', NULL , '2'), (NULL , '4', '2', NULL , '2', NULL , '2'), (NULL , '4', '5', NULL , '2', NULL , '2'), (NULL , '4', '7', NULL , '2', NULL , '2'), (NULL , '5', '1', NULL , '2', NULL , '2'), (NULL , '5', '2', NULL , '2', NULL , '2'), (NULL , '5', '5', NULL , '2', NULL , '2'), (NULL , '5', '7', NULL , '2', NULL , '2'), (NULL , '6', '1', NULL , '2', NULL , '2'), (NULL , '6', '2', NULL , '2', NULL , '2'), (NULL , '6', '5', NULL , '2', NULL , '2'), (NULL , '6', '7', NULL , '2', NULL , '2'), (NULL , '7', '1', NULL , '2', NULL , '2'), (NULL , '7', '2', NULL , '2', NULL , '2'), (NULL , '7', '5', NULL , '2', NULL , '2'), (NULL , '7', '7', NULL , '2', NULL , '2'), (NULL , '8', '1', NULL , '2', NULL , '2'), (NULL , '8', '2', NULL , '2', NULL , '2'), (NULL , '8', '5', NULL , '2', NULL , '2'), (NULL , '8', '7', NULL , '2', NULL , '2'), (NULL , '9', '1', NULL , '2', NULL , '2'), (NULL , '9', '2', NULL , '2', NULL , '2'), (NULL , '9', '5', NULL , '2', NULL , '2'), (NULL , '9', '7', NULL , '2', NULL , '2'); -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
participants (3)
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Arif Hussain -
Guillaume Rehm -
Wes Plate