5s: Attachment not viewable/clickable when composing an answer

When answering a ticket, the agent can appen attachments to their answer. And they can delete attachments from the reply. But, once an attachment has been added, the agent cannot verify (by clicking on the attachment) if he/she attached the correct file. Is this configurable? Running OTRS 5s here. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

Hi Ralf, 20.12.2016 14:37 - Ralf Hildebrandt schrieb:
When answering a ticket, the agent can appen attachments to their answer. And they can delete attachments from the reply.
But, once an attachment has been added, the agent cannot verify (by clicking on the attachment) if he/she attached the correct file.
AFAIR the attachmant handling is not configurable. -- Florian
participants (2)
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Florian Edlhuber
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Ralf Hildebrandt