Thanks Marco, but it's not what I am looking for. I don't need set the TicketFreeText2 value automatically but select automatically the TicketFreeText2 content so that agent can pick the value. On Thu, Jan 28, 2010 at 12:52 PM, Marco Vannini wrote:

I've done this with a GenericAgent job calling an external batch file. try to look at http://www.mail-archive.com/otrs@otrs.org/msg28304.html

http://www.mail-archive.com/otrs@otrs.org/msg28304.htmlHTH MV

On Thu, Jan 28, 2010 at 6:04 PM, Enrique Madrid wrote:

...

hi guys,

It's posible auto filling the contents from TicketFreeText2 depending of value selected on TicketFreeText1?, or develop something that filters the TicketFreeText2 content depending of value selected on TicketFreeText1?

thanks in advance

-- Enrique J. Madrid M. Telf. +51(1)9-9277-9074 / +51(1)461-7309 emadridm@gmail.com

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