Ticket is mark as closed after the delay so if you "pending close" on monday for 24h, it will be seen as "closed" on tuesday. Ionel Le 12 janv. 2011 à 14:18, Francisco Luis a écrit :

ah okas, thank you very much Ionel, and this influences the time counted?

2011/1/12 GARDAIS Ionel Hi Francisco,

"Pending auto close" sets a delay after which the ticket will be closed, if the customer did not add new informations. "Pending auto close -" and "Pending auto close +" are the same as "close unsuccessful" and "close successful" respectivly : it allows to say "this ticket is closed but the issue is not resolved".

Ionel

Le 12 janv. 2011 à 13:57, Francisco Luis a écrit :

...

Hello,

What is the function of the state "pending auto close"? and what is the difference between "pending auto close+" and "pending auto close-" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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