And what do you see in OTRS log? I don't know where/how you are logging - perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, I've seen that as a problem in the past... _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.