Good, so we fixed it almost a year ago (in November 2012). Please update to the latest 3.1.x patch level release or to 3.2.x if possible. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 13, 2013 at 5:58 AM, Darshak Modi wrote:

I can find is 3.1.1

AND

PRODUCT = OTRS VERSION = 3.1.1 BUILDDATE = Fri Feb 10 09:12:49 CET 2012 BUILDHOST = otrsbuild.otrs.com

On 12-09-2013 PM 09:07, Michiel Beijen wrote:

What version of OTRS you use?

We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936 It is in OTRS 3.1.12 3.2.0.x.

On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi wrote:

Hi,

I am creating a report for average solution time for the ticket , using TicketSolutionResponseTime. I think not proper. But still If I run, it gives me -ve values.

Any suggestion, how to get average ticket solution time for agent/queue ?

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