I see this questions often here and wonder why people don't use procmail for this. It bypasses the need for pop3 and imap. If you run OTRS on a linux box together with Exchange in your environment you could do the following, bypassing the need for IMAP or POP3. Lets say you installed otrs on a linux box that has the FQDN of otrs.yourdomain.com. 1. Create a new user on your domain, i.e. support@yourdomain.com with an exchange mailbox. 2. Create a MX in DNS for your otrs machine. 3. Create an Exchange CONTACT and attached the email address for the user that runs otrs, normally "otrs". In this example it would be otrs@otrs.yourdomain.com 4. Setup a system email address in otrs with "support@yourdomain.com". 5. Install or make sure you run some mailserver and procmail on linux (ubuntu has both installed by default) 6. Make sure that the user account that runs otrs has a home directory of /usr/share/otrs or wherever the home of otrs is on your linux server 7. create a .procmailrc in the root folder of your otrs install with this: # -- # Backup of all incoming emails. # It's always better to have a backup of all incoming emails! # -- :0 c : $SYS_HOME/var/INBOX.Backup.$MONTHFOLDER # -- # Pipe all email into the PostMaster process. # -- :0 : | $SYS_HOME/bin/PostMaster.pl # -- # spool all the rest (which the PostMaster.pl can't process!) # If the database is down or the PostMaster.pl exit was not '0'! # -- :0 : $SYS_HOME/var/spool/. (The above is a short version what once came with otrs) Now the magic. In Exchange under the account "support@yourdomain.com" go into the Exchange General properties and click on Delivery Options. In there make sure you are forwarding all emails that come into this account to otrs@otrs.yourdomain.com. With the MX record you have setup all emails now go to your server, get picked up by the procmail line and piped into the postmaster and with that in otrs. Hope this helps someone. On Feb 9, 2009, at 2:17 PM, Bryan R. James wrote:

I’m new to the OTRS list, but google-fu failed me so please forgive me if I missed this in my searching.

I’ve got OTRS setup on a Ubuntu 8.10 server I’d like it to be able to pull e-mails from our Exchange server, however the admins who take care of the Exchange box can’t/won’t enable either IMAP or POP3. It does have the web interface enabled though. Is there anyway I can use the OWA access to get the mail similar to the way Evolution works with Exchange to pull the mail into OTRS?

Bryan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Heh... what a lamers... J Didn't vome across that opton. I think there are a few tools around that can fetch from OWA (like fetchExc [http://www.saunalahti.fi/juhrauti/index.html]) http://linuxmafia.com/faq/Mail/muas.html You could also simply forward e-mail to a gmail account. IMAP and POP, no problem. AND you have a backup of e-mals received. That'll teach them. gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bryan R. James Sent: maandag 9 februari 2009 21:18 To: otrs@otrs.org Subject: [otrs] Latching onto Exchange I'm new to the OTRS list, but google-fu failed me so please forgive me if I missed this in my searching. I've got OTRS setup on a Ubuntu 8.10 server I'd like it to be able to pull e-mails from our Exchange server, however the admins who take care of the Exchange box can't/won't enable either IMAP or POP3. It does have the web interface enabled though. Is there anyway I can use the OWA access to get the mail similar to the way Evolution works with Exchange to pull the mail into OTRS? Bryan