Hi, I've test the new otrs 2.3.1 but i've a problem when i use ticketZoom : Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/AgentTicketZoom.pm line 477. I've check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don't exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1. Can someone confirm me that ? Cordialement, [cid:image003.jpg@01C8FC96.E065EFD0] Marc GUYARD Pôle Services Managés tel. +33 1 30488296 m.guyard@orange-ftgroup.commailto:m.guyard@orange-ftgroup.com Network Integration Services, 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.comhttp://www.orange-business.com/ [cid:image004.jpg@01C8FC96.E065EFD0]
Guyard Marc NIS wrote:
I’ve test the new otrs 2.3.1 but i’ve a problem when i use ticketZoom : Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/ AgentTicketZoom.pm line 477.
I’ve check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don’t exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1.
Can someone confirm me that ?
I don't know, but the OTRS download page says "OTRS 2.2 or higher". Maybe the folks on the ITSM mailinglist can help you: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.
HI, Thanks for your reply. I've send a mail to this list Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 m.guyard@orange-ftgroup.com OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Nils Breunese (Lemonbit) Envoyé : mardi 12 août 2008 16:55 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Otrs 2.3.1 and ITSM modules Guyard Marc NIS wrote:
I've test the new otrs 2.3.1 but i've a problem when i use ticketZoom : Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/ AgentTicketZoom.pm line 477.
I've check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don't exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1.
Can someone confirm me that ?
I don't know, but the OTRS download page says "OTRS 2.2 or higher". Maybe the folks on the ITSM mailinglist can help you: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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Guyard Marc NIS -
Nils Breunese (Lemonbit)