Hi, On 25.01.2010, at 11:10, Putkin German wrote:

Can anybody advise me how can I insert parent/child tickets numbers in some notifications or standart responses? In other words - what OTRS tags ( ) can give me info about parent/child tickets?

AFAIAAO there is no OTRS tag to display the child or parent ticket numbers. All valid tags are documented in our FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 But I think you should spent the time in filing an enhancement bug on http://bugs.otrs.org/index.cgi Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!