Compose Answer (email): "blank"?
Hello! I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a snag. Mail seem to work, Notification goes out, incomin gtickets are pulled by Postmaster into my queue. When I open a ticket, I see that it was sent by "firstname.lastname@domain.com", just as I expect. But, I cannot reply to a ticket, there is no Email-address listed by Compose Answer (email): What may I been missing here? I have gone over the manual this weekend, as well as a bit of Google'ing, but no luck. Any help appreciated. Thanks!
Hi, On 19.04.2010, at 10:03, Jan Johansson wrote:
I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a snag. Mail seem to work, Notification goes out, incomin gtickets are pulled by Postmaster into my queue. When I open a ticket, I see that it was sent by "firstname.lastname@domain.com", just as I expect.
But, I cannot reply to a ticket, there is no Email-address listed by Compose Answer (email):
What may I been missing here? I have gone over the manual this weekend, as well as a bit of Google'ing, but no luck.
you need to assign standard responses to the Queues first. This can be done in the admin area, second row "Queues & Responses". Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
you need to assign standard responses to the Queues first. This can be done in the admin area, second row "Queues & Responses".
Thanks. I realized that with a little help from the forum ( http://forums.otrs.org/viewtopic.php?f=61&t=4525&p=18682&sid=2f12ad86a15987b... ) I can however still not make the queue send responses to the users with the correct from-address (also mentioned in above post)
participants (2)
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Jan Johansson -
Nils Leideck - ITSM