Hi everybody, Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue. Help appreciated -- Bipin Das Linux Administrator, Spectrum Phone : +91 484 234 6344 www.spectrum.net.in
bipin@spectrum.net.in schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -> Frontend::Agent::Ticket::ViewQueue. There you are able to change the order. We have already a otrs-forum where this feature is discussed, only problem at the moment is, that this all is in german. Perhaps this will help you although. http://www.otrs-forum.de/viewtopic.php?t=13 Have a good day, Bye Stefan
Hi all, How we can configure this feature in OTRS release 1.3.2 ? Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr otrs a écrit :
bipin@spectrum.net.in schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -> Frontend::Agent::Ticket::ViewQueue. There you are able to change the order. We have already a otrs-forum where this feature is discussed, only problem at the moment is, that this all is in german. Perhaps this will help you although.
http://www.otrs-forum.de/viewtopic.php?t=13
Have a good day, Bye Stefan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
How we can configure this feature in OTRS release 1.3.2 ?
otrs a écrit :
bipin@spectrum.net.in schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -> Frontend::Agent::Ticket::ViewQueue. There you are able to change the order.
I think this could be what you are looking for: $Self->{TicketZoomExpandSort} = 'reverse' Jim
Thank you for this information but nothing is different with $Self->{TicketZoomExpandSort} = 'reverse' When I use the MyFile link, OTRS list all tickets in files but there are sorting from older to newer. And, if it's possible, I would sort them from newer to older. I say again that I have OTRS release 1.3.2 Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Jim Wight a écrit :
On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
How we can configure this feature in OTRS release 1.3.2 ?
otrs a écrit :
bipin@spectrum.net.in schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -> Frontend::Agent::Ticket::ViewQueue. There you are able to change the order.
I think this could be what you are looking for:
$Self->{TicketZoomExpandSort} = 'reverse'
Jim
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
participants (4)
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bipin＠spectrum.net.in -
Guillaume Rehm -
Jim Wight -
otrs