Hi, Can we add numbers to the customized ticket states? For instance Can I have added new ticket states as 1.New 2.Acknowledged 3.Waiting 4.Completed 5.Closed... Is this valid?? Regards Nikhil Joshi Pune
On Mon, 9 Jan 2012 11:58:02 +0530, "Nikhil Joshi"
Hi,
Can we add numbers to the customized ticket states?
For instance
Can I have added new ticket states as
1.New
2.Acknowledged
3.Waiting
4.Completed
5.Closed...
Is this valid??
Hi, Yes you can. But you have to reconfigure a lot. I recommend using ACLs (see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68) to force the next state based on the current one. Regards, Roy Kaldung -- Roy Kaldung e-mail: roy@kaldung.com
Hello, of course you can. You may add as many states as you wish also. You should not change the names of state _types_, though. Regards Jan Dreyer Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nikhil Joshi Gesendet: Montag, 9. Januar 2012 07:28 An: 'User questions and discussions about OTRS.' Betreff: [otrs] OTRS configuration Hi, Can we add numbers to the customized ticket states? For instance Can I have added new ticket states as 1.New 2.Acknowledged 3.Waiting 4.Completed 5.Closed... Is this valid?? Regards Nikhil Joshi Pune
participants (3)
-
Jan.Dreyer＠bertelsmann.de -
Nikhil Joshi -
Roy Kaldung